Axis Engage
Every customer conversation. One intelligent inbox.
Connect WhatsApp, Instagram, Facebook Messenger, SMS and web chat — and manage them effortlessly. Because customers expect instant, consistent responses, whether they message you first or you message them.
No credit card required.
All channels · 2 open
Habari! Do you deliver to Westlands? I need the gift hamper before Friday.
WhatsAppSaw the reel 🔥 is the signature hamper still 2,400?
InstagramAmina Otieno
WhatsApp · first ordered Mar 2026 · 4 orders
Powering conversations for teams across Africa
Why Engage
Four reasons teams switch — and stay.
Inbox, campaigns & bots in one system
No more juggling separate tools or paying for three.
AI-first, but human-controlled
AI drafts and routes; your team always has the final word.
WhatsApp-native & Africa-ready
Built for how African businesses actually sell.
Commerce-enabled from day one
Take M-PESA and card payments inside the chat.
The bigger idea
This isn't just an inbox.
It's your customer engagement operating system.
What's inside
Everything Engage brings together.
Seven capabilities, one system — from the shared inbox to AI, campaigns, commerce and reporting.
01 · Omnichannel
Unified omnichannel inbox
WhatsApp, Instagram, Messenger, SMS & web chat in one shared real-time workspace your team can actually work in.
- Every channel in a single threaded view — no tab-switching.
- Real-time presence so two agents never reply twice.
- Full history follows the customer across channels.
Is the 20L jerrican in stock?
Do you deliver to Nakuru?
Order #4821 — any update?
02 · Intelligence
AI-assisted responses & smart routing
Instant AI-suggested replies, intent detection, summarisation and smart routing, with seamless handover to human agents.
- Draft in the customer's language and tone in one tap.
- Auto-route by intent to the right agent or team.
- One-line summaries so any agent picks up instantly.
AI drafted · routed to Logistics
So sorry, Achieng'. Order #4821 is out for delivery and arrives before 4pm today. I've flagged it as priority — here's your live tracking link.
03 · Broadcast
WhatsApp & SMS campaigns
Targeted, opt-in broadcasts with audience segmentation, scheduling and engagement tracking.
- Segment by location, spend or last order.
- Schedule sends and watch delivery in real time.
“Jikoni Fresh” restock — 8,240 opt-in contacts
04 · No-code
Visual chatbot & flow builder
Design conversational flows for FAQs, lead capture, onboarding and order updates without code; bots work hand-in-hand with your team.
- Drag-and-drop branches, no engineering needed.
- Bots hand off to a human the moment it matters.
05 · Commerce
Conversational commerce & M-PESA
Share product catalogues, guide purchases and accept M-PESA and card payments without leaving the thread.
- Send a catalogue and check out inside WhatsApp.
- STK push for M-PESA — payment confirmed in-thread.
- Cards accepted where applicable, no redirect.
◆ Order created
20L Jerrican × 1 — KSh 2,400. Sending M-PESA prompt to your number now…
M-PESA · Confirmed
KSh 2,400.00 received
Ref QGH7X2K9P1 · Wanjiru M.
06 · Teamwork
Multi-agent collaboration
Assign, transfer, @mention, add internal notes and keep full customer context as conversations move between agents.
- Transfer with a tap — context travels with the thread.
- Private internal notes keep the team aligned.
Customer is a wholesale buyer — offer bulk pricing. @Peter
07 · Insight
Reporting, SLAs & performance
Track response times, resolution, SLAs, campaign results and agent and bot productivity — all in one view.
- Live SLA tracking with breach alerts.
- Compare agent and bot performance side by side.
One workspace, every channel
Meet customers where they already are.
Business API, campaigns & catalogues
DMs & story replies in one queue
Messenger
Page messages, answered fast
SMS
Opt-in broadcasts & alerts
Web chat
Live chat widget on your site
Customer stories
Loved by teams that live in the inbox.
We've streamlined support and boosted engagement since switching to Axis.
Case study
The KOKO WhatsApp chatbot
How KOKO handles high volumes of customer conversations on WhatsApp with an Axis-built chatbot — deflecting FAQs and routing the rest to human agents, all in one shared inbox.
Professional, reliable, and easy to use — Axis is now essential to our workflow.
Rated 4.8/5 by 2,291 businesses — from retail counters to enterprise support desks.
Built for how you sell
Trusted across industries.
Industry adaptability is illustrative — regulatory approval is not implied for specialised sectors.
Axis Engage pricing · monthly
Start at $12. Grow when you're ready.
Simple monthly plans for Axis Engage. Every plan starts with a 14-day free trial — no credit card required.
Solo
For one person answering every customer themselves
1 user · billed monthly
- WhatsApp, Facebook & Instagram — 1 account each
- Campaigns to your customer list
- 5,000 messages per month
- Mobile app
- No AI agents (mobile only)
Starter
For small teams putting AI on the front line
2 seats · billed monthly
- Everything in Solo, plus
- 1 AI agent answering for you
- Live chat & website widgets
- SMS campaigns
- AI, campaign & finance reports
Grow
For businesses ready to scale on WhatsApp
6 seats · billed monthly
- Everything in Starter, plus
- 2 AI agents working your inbox
- 6 team seats
- Free WhatsApp API connection
- Free AI website builder — domain & hosting included
Extra seats or AI agents — $10/mo each14-day free trial on every planPay in USD or KSH
Axis Social, Workspace, and Learning are priced separately. See full pricing →
Axis Engage questions
Ready when you are
Your customers are already messaging. Answer like a bigger company.
Start your 14-day free trial — connect WhatsApp, Instagram and more, set up your inbox, and answer your first message before the day ends.
No credit card required·From $12/month·USD or KSH